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LumenVox Announces Upcoming Partner Skills Certification Technical Training

LumenVox Announces Upcoming Partner Skills Certification Technical Training

LumenVox is excited to announce our upcoming Partner Skills Certification technical training on June 15-16 from 9am-1pm PT/ 12pm-4pm ET each day. The training is open to all LumenVox partners at no cost. By enlisting in the training and certification path, we will ensure that your solution design and delivery teams are comfortable in their working knowledge of LumenVox products.

Should you register?

The training is targeted towards teams that are involved in solution design, delivery or support of solutions that include the use of LumenVox speech recognition, text-to-speech or call progress analysis. The training and certification are complimentary for any employee who works for one of our channel partners. Even if you aren’t interested in pursuing the certification, you are more than welcome to participate in the two half-day sessions.

What will be covered?

The technical training sessions include in-depth information on how to install and configure LumenVox’ Automated Speech Recognizer, Text-to-Speech and Call Progress Analysis; how to troubleshoot your installation using the LumenVox Dashboard as well as exciting product updates, including the LumenVox AI Gateway, Call Progress Analysis (CPA) enhancements and our next generation ASR engine.

We will also be diving into our new product offerings, including; the LumenVox Transcription Engine; LumenVox Biometric products; additional new security features, including Secure SIP; and updated deployment architecture material.

What are the benefits of becoming LumenVox Skills Certified?
By having at least one LumenVox Skills Certified employee, your organization is eligible for:

  • Joint marketing including a partner listing on com, sales and training presentations, and other collaborative marketing efforts.
  • LumenVox lab software at no cost (subscription basis, renewable annually) including LumenVox ASR, TTS software and one seat of the LumenVox Speech Tuner for use in your internal development and test lab.

What is the skills certification process?

The Skills Certification process consists of two parts:

  • The Skills Interview: Designed to find out more about each candidate’s experiences with, and approaches to speech application development. It is a more of a free form conversation that focuses on the candidate, rather than a formal set of requirements.
  • The Application Presentation: Candidate presents a speech application in which they have contributed to the development. We expect to see some of the documentation regarding the application (including design elements like call flow diagrams, business requirements).

Once you have passed the certification process, we will send over your free LumenVox software for use in your design and delivery labs. It’s that easy.

Are you ready to become a LumenVox Skills Certified partner? Register now!

P.S. – The first 30 registrants for the partner skills certification technical training will receive a Welcome snack box!

LumenVox Featured Alongside Opus Research Industry Experts in “The New Authentication Ecosystem: A Primer” Webinar

LumenVox Featured Alongside Opus Research Industry Experts in “The New Authentication Ecosystem: A Primer” Webinar

Accompanying the publishing of the third annual Intelliview Report entitled, “2020 Intelligent Authentication and Fraud Prevention Intelliview: Solutions for Emerging Security Threats and CX Challenges” by Opus Research, a webinar “The New Authentication Ecosystem: A Primer,” outlined the research findings and insights, and discussed several key themes addressing voice biometrics, fraud detection, digital orchestration, and continuous authentication.

LumenVox’ Chief Revenue Officer, Shawn Edmunds sat alongside industry experts, Dan Miller and Derek Top of Opus Research, and Matt Smallman of SymNex Consulting to educate enterprise decision-makers who want to identify authentication solutions that remove friction from authentication processes.

The discussion speaks to enterprises who are looking for solutions that involve zero or minimum effort on the part of the customer, while still establishing a trusted communications link with their brand. These enterprises want technology that addresses the top needs and priorities of the end customer, improved satisfaction, and greater security.

The panel focuses on the now urgent issue of environment. In a post-COVID world, there has been a major shift. There is now the requirement of an ecosystem that can adapt and scale at lightning speed. They also answer several key questions from the end user’s perspective: Does voice biometric and other technology work? Will it scale? Will end-users use these services and be happy with the experience?

Other key takeaways include:

  • A timeline and continuum of Intelligent Authentication (IAuth)
  • An outline of voice technology decision rules
  • Trends in IAuth, for employees and consumers
  • The impact of COVID and fraud on IAuth
  • LumenVox’ unique position in the voice technology market

As the Intelliview report demonstrated and the webinar highlights, LumenVox’ technology, available for both on-premise and cloud deployments, stands as a leader of voice technology–not only creating a better customer experience but also adding trusted layers of security.

Watch the webinar on-demand now.

Have questions? Contact us today!

How to Alleviate Stress for Remote Workers with Automated Password Reset

How to Alleviate Stress for Remote Workers with Automated Password Reset

Did you know that during normal conditions, approximately 30% of Help Desk calls are for routine password resets? With the majority of employees currently working from home, that percentage is set to increase exponentially.   

Businesses often find themselves stuck with a password reset process that is costly, time-intensive, insecure, and anything but userfriendly. It’s a pain point that is often overlooked. LumenVox Password Reset provides a fully self-service automated password reset function which requires little effort from the user with only seconds to complete: To reset a password, your employee/user is prompted to speak a short passphrase, and through voice biometrics the user’s claimed identity is validated and the password is reset. The solution is highly secure, utilizing multifactor authentication modalities, including:  

Biometrics: This uses something you are – for our solution, it’s your voice. 

Knowledge-Based Authentication: This is something you know, such as the name of your first pet, etc. 

Push Notification: This is something you have (mobile device, email…).  

Computer Certificate: This is something you have and know. 

LumenVox Password Reset enables a seamless authentication process that radically improves security and convenience for your remote workforce by reducing labor costs through the automation of Password Resets; providing access to additional custom identity validation methods - works with directory systems and applications such as Active Directory, LDAP, SAP, Oracle and more; and providing your users with multiple options: Phone, Mobile App, Windows Pre-Login Web Portal. 

The solution providing employees 24/7/365 accessibility to unlock their accounts, so they can self-heal, even when the Help Desk is closed. It also simplifies integration with directory platforms, IVRs and Help Desk applications and safeguards user information.  

Watch the latest LumenVox webinar on-demand now to learn more about how an automated password reset solution can alleviate stress for remote workers

Password Reset Webinar Replay

Password Reset Webinar Replay

Did you miss our recent Multifactor Password Reset Benefits and Advantages Webinar?

During the free, hour-long presentation, demo, and Q&A, two of our subject matter experts discussed the advantages of utilizing Multifactor Authentication in your Password Reset solution. Advantages that include:

  • Safeguarding employee and customer information
  • Reducing the time your helpdesk employees spend on password resets
  • Minimizing end-user downtime by providing fast, 24/7 automated service
  • Easy telephony integration
  • Proven return on investment

The Password Reset webinar also provided a live demo featuring the quick and easy voice enrollment and authentication processes as well as a deeper dive into the delivery method, infrastructure components, deployment options, and hardware and software requirements.

If you’re ready to drive down helpdesk costs, reduce support calls, and minimize end-user downtime we invite you to view the complete LumenVox Multifactor Password Reset Webinar now.

***Sprichst du Deutsch? Unser Webinar zum Zurücksetzen von Passwörtern ist jetzt auf Deutsch verfügbar. Genießen! (Do you speak German? Our Password Reset Webinar is now available on demand in German. Enjoy!)***

Announcing LumenVox Version 17.0.200

Announcing LumenVox Version 17.0.200

LumenVox is excited to announce the release of LumenVox Version 17.0.200. In this release, we have:

  • Added support for a new short-utterance transcription (Natural Language) functionality to process audio with a maximum length of approximately 30 seconds.
  • Added a new Out of Service configuration option for the ASR (Automated Speech Recognizer) service, allowing system administrators to enter maintenance mode from the Dashboard, which permits currently pending requests to be completed, but any new requests will be rejected (to be potentially handled by other ASR servers in the cluster).
  • Added a new feature to the ASR load-balancing mechanism to actively route ASR requests based on the language specified.

Useful for situations where you do not want to be constrained by a specific grammar, or challenged by implementing a more complex and costly Statistical Language Model, the LumenVox Short-Utterance Transcription functionality utilizes a built-in, general Statistical Language Model that has been tuned for everyday use to provide a text representation of supplied audio.

Supporting LumenVox’ commitment to making speech applications more secure and easier to administer, additional enhancements were made to our diagnostic tools and dashboard, including more robust grammar handling within the LumenVox Speech Tuner.

For a comprehensive list of improvements and features released with LumenVox Version 17.0.200, please click here.

If you’d like to watch a previously recorded webinar about the release, including participant Q&A, please click here.