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LumenVox Blog

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Still, After 20 Years, Our Vision Has Never Wavered

Still, After 20 Years, Our Vision Has Never Wavered

By Edward Miller, LumenVox Founder & CEO On the occasion of our 20th anniversary, our founder and CEO, Edward Miller, reflects on the origins of the company, how we’ve stayed on top of technology and where we’re headed. What inspired you to create LumenVox? I was...

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Why is Good Speech Recognition so Hard to Find?

Why is Good Speech Recognition so Hard to Find?

As an organization that interacts with customers through speech applications, the quality of your speech recognition technology can make or break your CX.  In an ideal world, communicating with technology via speech would be as easy and natural as conversing with...

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24-7 Fraud Protection Without Breaking a Sweat

24-7 Fraud Protection Without Breaking a Sweat

Identity fraud is a very real threat facing businesses today. A breach can quickly result in devastating financial loss for your customers and your organization. A 2021 study by Javelin Strategy & Research has revealed that identity theft cost Americans around $56...

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Everything You Didn’t Know About Speech Recognition

Everything You Didn’t Know About Speech Recognition

With smart speakers and virtual assistants like Amazon Alexa, Apple’s Siri and Google Assistant part of our everyday lives, most of us understand the concept of voice-enabled technology. But how does speech recognition fit into this landscape and, more importantly,...

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Make sure your customers’ voices are heard

Make sure your customers’ voices are heard

Most people today—whether they are your customers or employees—want intuitive, frictionless experiences when they use your voice-driven solutions. Automatic Speech Recognition (ASR) can help you save time, ramp up efficiency and scale services in your contact center...

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